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Intake and ticketing built for revenue teams

Refinably helps Sales and Revenue Operations leaders streamline and automate the way they deal with capturing and resolving user issues and questions across the sales tech stack.
Less time fighting fires. More time driving revenue.​

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Built for the revenue tech stack

Refinably connects with your existing tools and workflows.

The Problem

Ops teams are drowning in a sea of ad hoc requests

No intake system

RevOps teams spend 10-30% of their time putting out fires, constantly flooded with emails, legacy tickets, slacks, calls and ad hoc requests.

Lack of context

Issues and questions are submitted with minimal context and ops teams are left chasing down reps trying to recreate the issue.

Relying on reps

Traditional ticketing systems interrupt rep workflows and rely entirely on sales reps being proactive about submitting issues.

The Solution

Issue capture purpose-built for ops and revenue teams

Capture

Meet reps where they work

Our plugin sits on any tool your reps use and allows them to quickly record, route and prioritize videos of the issue or questions at hand. Oh, and we automatically provide you with all the “breadcrumbs” of what led up to the issue.
Automate

Detect and capture all the issues

We automatically detect anytime your users hit an error and log that information. Instantly analyzing the velocity, volume and user impact.
Integrate

Enhance your current ticketing system

Our goal is to make capturing issues easy - for both you and your reps. We can integrate with any ticketing systems or processes you have in place or simply use our out of the box Kanban board.