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Refinably analyzes the impact tool and feature usage has on employee performance while automating the way companies identify and resolve user workflow issues.
Work faster. Work smarter.
Work faster. Work smarter.
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Built for the enterprise tech stack
Refinably connects with your existing tools and workflows.
The Problem
Managers of high growth teams are drowning in a sea of ad-hoc tasks and fragmented workflows
No prioritization system
Managers and ops spend 10-30% of their time putting out fires, constantly flooded with vague requests, Slacks, emails, calls and context-switching.
Lack of visibility
Problems are discovered or reported with minimal context and teams are left retroactively trying to fix user behavior they don't understand.
Relying on users
Traditional issue tracking systems interrupt user workflows and rely entirely on users reporting problems and not finding workarounds.
The Solution
Issue capture purpose-built for high performance teams
Capture
Meet users where they work
Our plugin sits on any tool your users use and allows them to quickly record, route, and prioritize videos of issues or questions at hand. Oh, and we automatically provide you with all the “breadcrumbs” of what led up to the issue.
Automate
Detect and route all the issues
We automatically detect any time your users hit an error or fall off the happy path and log that information. Instantly analyzing the velocity, volume and user impact and notifying the correct owner.
Integrate
Enhance your current workflows
Our goal is to make capturing issues easy - for both you and your users. We can integrate with any ticketing systems or processes you have in place or simply use our out-of-the-box Kanban board.
